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Medical Alert Service Customer Stories and Testimonials

Over 7 million people have counted on Lifeline to feel safe at home. In fact, more people choose Lifeline than any other Medical Alert Service provider in Canada. Hear from customers and their caregivers and discover why more Canadians choose Lifeline over any other medical alert service provider.

Keeping seniors active with Lifeline’s new On the Go system

Ruth has been a Lifeline subscriber after she experienced a fall over 14 years ago. While Ruth has enjoyed the feeling of confidence and security her Lifeline button service provides, she always wanted to feel the same peace of mind when she left the house. As an active senior who volunteers at the local hospital, walks her dog, and runs her own errands, Ruth jumped at the chance to get On the Go, our new mobile medical alert service. Featuring the power of up to six location technologies, On the Go gives seniors the assurance to get up and go while being protected by our 24/7, Canada-based response centre which protects more seniors than any other medical alert service. Watch Ruth’s story and how On the Go is now a part of her active lifestyle.

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“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”

Tamara Horton, Caregiver

“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”

Thelma, Subscriber

“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. I am more than satisfied for your great devotion. He is fairly content in the retirement home but it will never be quite like his home. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Janice H., Caregiver

“I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”

Lucy D., Subscriber

“We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”

Rod Murphy, Caregiver

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