Canada’s #1 Choice for Medical Alert Systems—Because Safety Matters
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How Lifeline Helps Seniors and Caregivers
Independence, With Help When You Need It
Ruth loves her home, volunteering, and walking her dog. But what if something happens when she’s alone? What if she falls, and no one is there? Lifeline gives Ruth the confidence to stay home safely, with help always within reach.
- Help arrives automatically if a fall is detected—even when she can’t call for it.
- 24/7 protection at home and on the go—so she can live with confidence, not worry.
- GPS-enabled emergency response ensures help finds her fast, wherever she is.
Now, Ruth feels safer, and gets to keep living life her way.
Peace of Mind for Caregivers
Daniel wants his father to stay independent, but he’s constantly worried about him. What if he falls? What if no one is there to help? With Lifeline, his father has 24/7 protection—so Daniel can feel confident knowing he has help that’s always within reach.
- Automatic fall detection ensures Daniel’s father gets help—no matter what happens.
- With Lifeline, Daniel knows he’s supporting his father’s independence, even when he can’t be there.
- Day or night, at home or on the go, Lifeline provides the safety net they both can count on.
Now, Daniel is reassured, knowing his father is truly protected.
Why Choose Lifeline Canada?
Canada’s #1 Medical Alert System
For over 50 years, Lifeline has been the most trusted name in medical alert systems, protecting over 700,000 Canadians. With a proven track record of safety and reliability, you or your loved ones can live confidently, knowing help is always within reach.
Independence, with 24/7 Protection
Aging at home should be empowering—not stressful. Lifeline helps seniors stay independent, active, and connected, with safety features designed to provide peace of mind at home and on the go.
Help is Always Available—Day or Night
Emergencies can happen anytime. That’s why Lifeline provides 24/7/365 support, ensuring help is always there when you need it. With fast response times and industry-leading technology, you can feel secure every step of the way.
Proudly Supporting Canadians
As a Canadian company, we understand what seniors and caregivers need. Our local service and nationwide coverage ensure that you or your loved ones receive reliable, fast emergency response—wherever and whenever it’s needed.
At Home and On the Move
Medical Alert Systems to Fit Every Need
Best for away from home
Best for everyday use
Most compact design offering that provides around-the-clock access to help at the press of a button.
Best for wanderers
Allows you to track your loved one’s general location on your smartphone when they leave home.
Best for outdoors
Best for at home
Best for at home fall detection
Best for medication support
Lifeline vs. the Competition
| Features | Lifeline | Competitor A | Competitor B | Competitor C | Competitor D |
|---|---|---|---|---|---|
| Over 50 years as Canada's leading provider of medical alert systems | Yes | No | No | No | No |
| Canadian monitoring and service delivery | Company Owned | Company Owned | Outsources Monitoring | Company Owned | Outsources Monitoring |
| Choose how you would like your service installed | Yes | Yes | No | No | No |
| Mobile wrist and pendant models available | Mini Pendant, Pendant, Wristband | Pendant, Wristband | Pendant, Wristband | Pendant, Wristband | Pendant, Wristband |
| Most discreet mobile help button available | Yes | No | No | No | No |
| Fall detection available on wrist model | Yes | No | No | Yes | No |
| GPS tracking available for seniors who wander | Yes | No | No | No | No |
| Number of languages we support | 240 Languages | 2 Languages | 240 Languages | 2 Languages | 5 Languages |
| Medication management solution for your loved one | Yes | No | No | No | No |
| Wide range of FREE Senior's health & safety resources | Yes | No | No | Yes | No |
Testimonials from caregivers and customers
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.
Jaclyn
Emergency Room Geriatric Specialist
“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”
Tamara Horton
Caregiver
"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”
Lucy D.
Subscriber
"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”
Rod Murphy
Caregiver
Commonly Asked Questions
How much does the Lifeline medical alert service cost?
There is a monthly fee which includes the 24-hour monitoring and rental of the Lifeline equipment and a one-time activation fee. The monthly fee may vary depending on the equipment selected and/or program offering in your service area. With Lifeline, there are no hidden costs, and you can cancel at any time.
For pricing on the Lifeline programs nearest to you, simply call this toll-free number 1-866-801-1595.
We’ll be happy to provide everything you need to get the service for you or your loved one.
What is the role of a Responder? What does a Responder do?
This depends on the type of Lifeline service you have:
HomeSafe: Depending on the range of your Help Button, you may be able to access help in the garden or yard of your home. However, it’s important to understand your coverage area. Conducting a range test will help you to determine whether your HomeSafe button also works on your property/outside of your house. Watch our informational video on conducting a range test here: How to Conduct a Range Test
On the Go: Uses a third-party cellular provider and is designed for use anywhere across Canada. Provided your On the Go button has access to a third-party cellular network provider, you can access help 24/7 if you have a fall or need medical assistance
Can I use the Help button outside?
Your invoice outlines the monthly fee for your Lifeline which includes rental of the equipment, your 24/7 monitoring, and any applicable taxes.
What does my monthly Lifeline invoice cover?
The neck cord can be shortened or lengthened using the following process:
To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders.
To lengthen: Pull one strand off the neck cord while sliding the tab to the back. Repeat on the other side.
I need to adjust the neck cord. Can I tie a knot in it?
No. You should never tie a knot in the neck cord as it could prevent the break-away feature from working properly and creates a risk of strangulation. The neck cord can be adjusted by pulling on the adjustment tabs located on each side of the neck cord.