24/7 Emergency Support—Because Every Second Counts
Starting at $36.75**
No hidden fees. No long-term contracts. Just 24/7 support in case of emergency and the freedom to live life on your own terms. or get a FREE quote
Canada’s Most Trusted Medical Alert System—Protection Anytime, Anywhere
Lifeline medical alert systems are built for independence and peace of mind, whether at home or on the go. With 24/7 emergency support, advanced fall detection, and GPS tracking, help is always within reach—so you or your loved ones can live confidently every day.
- Automatic fall detection ensures help arrives, even if you can’t call for it.
- On-the-go protection provides safety and security anywhere in Canada.
- 24/7 emergency support connects you to trained specialists, day or night.
- Customizable solutions fit your lifestyle, whether at home or on the move.
At Home and On the Move
Medical Alert Systems to Fit Every Need
Starting at $36.75**
Our most affordable system. Get access to help 24/7 at the push of a button.
Starting at $36.75**
Mobile medical alert system with GPS gives you freedom to be safe while on the go.
Starting at $36.75**
The Lifeline Smartwatch is designed to support healthy and active lifestyles.
Starting at $36.75**
Most compact design offering that provides around-the-clock access to help at the press of a button.
Starting at $36.75**
Allows you to track your loved one’s general location on your smartphone when they leave home.
Lifeline vs. the Competition
| Features | Lifeline | Competitor A | Competitor B | Competitor C | Competitor D |
|---|---|---|---|---|---|
| Over 50 years as Canada's leading provider of medical alert systems | Yes | No | No | No | No |
| Canadian monitoring and service delivery | Company Owned | Company Owned | Outsources Monitoring | Company Owned | Outsources Monitoring |
| Choose how you would like your service installed | Yes | Yes | No | No | No |
| Mobile wrist and pendant models available | Mini Pendant, Pendant, Wristband | Pendant, Wristband | Pendant, Wristband | Pendant, Wristband | Pendant, Wristband |
| Most discreet mobile help button available | Yes | No | No | No | No |
| Fall detection available on wrist model | Yes | No | No | No | No |
| GPS tracking available for seniors who wander | Yes | No | No | No | No |
| Number of languages we support | 240 Languages | 2 Languages | 240 Languages | 2 Languages | 240 Languages |
| Medication management solution for your loved one | Yes | No | No | No | No |
| Wide range of FREE Senior's health & safety resources | Yes | No | No | No | No |
Testimonials from caregivers and customers
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.
Jaclyn
Emergency Room Geriatric Specialist
“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”
Tamara Horton
Caregiver
"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”
Lucy D.
Subscriber
"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”
Rod Murphy
Caregiver
Commonly Asked Questions
How much does the Lifeline medical alert service cost?
There is a monthly fee which includes the 24-hour monitoring and rental of the Lifeline equipment and a one-time activation fee. The monthly fee may vary depending on the equipment selected and/or program offering in your service area. With Lifeline, there are no hidden costs, and you can cancel at any time.
For pricing on the Lifeline programs nearest to you, simply call this toll-free number 1-866-801-1595.
We’ll be happy to provide everything you need to get the service for you or your loved one.
What is the role of a Responder? What does a Responder do?
As a Responder, you are a very important part of the Lifeline network. When the subscriber presses their Help Button to signal for help, our Response Centre will determine whether your assistance may be needed and call you with instructions on what we need you to do to help your loved one or friend.
Can I use the Help button outside?
This depends on the type of Lifeline service you have:
HomeSafe: Depending on the range of your Help Button, you may be able to access help in the garden or yard of your home. However, it’s important to understand your coverage area. Conducting a range test will help you to determine whether your HomeSafe button also works on your property/outside of your house. Watch our informational video on conducting a range test here: How to Conduct a Range Test
On the Go: Uses a third-party cellular provider and is designed for use anywhere across Canada. Provided your On the Go button has access to a third-party cellular network provider, you can access help 24/7 if you have a fall or need medical assistance
What does my monthly Lifeline invoice cover?
Your invoice outlines the monthly fee for your Lifeline which includes rental of the equipment, your 24/7 monitoring, and any applicable taxes.
How do I adjust the neck cord?
The neck cord can be shortened or lengthened using the following process:
To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders.
To lengthen: Pull one strand off the neck cord while sliding the tab to the back. Repeat on the other side.
I need to adjust the neck cord. Can I tie a knot in it?
No. You should never tie a knot in the neck cord as it could prevent the break-away feature from working properly and creates a risk of strangulation. The neck cord can be adjusted by pulling on the adjustment tabs located on each side of the neck cord.