#1 Medical Alert Service in Canada
Our Story: How We’ve Been Saving Lives for 50+ Years
When it comes to experience, capabilities and that special caring touch, no other service lives up to the reputation of Lifeline.
With Lifeline, dependability is at the core of our service, helping save more lives and provide the best possible care.
Why Choose Lifeline
50+
years experience
providing personal medical alert services to seniors throughout North America.
700,000+
subscribers
Over a half million Canadian subscribers have benefitted from the Lifeline service.
90,000+
referrals
by leading healthcare professionals and hospitals.
24/7/365
assistance
with back-up and disaster recovery plans to ensure we are always ready to help.
1
Canadian-based Response Centre
in Toronto offering 24/7 call response in English and French.
240+
languages
supported by our Response Centre through our third-party provider.
1,572,754
Help button presses
154,131
Help dispatched
55,206
Emergencies
10,039
Falls detected
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.
Jaclyn
Emergency Room Geriatric Specialist
“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”
Tamara Horton
Caregiver
"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”
Lucy D.
Subscriber
"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”
Rod Murphy
Caregiver
The Lifeline Story
In 1974, a noted psychologist and gerontologist named Dr. Andrew S. Dibner founded Lifeline Systems. It answered a question he had often wondered: “What would an elderly person do if he or she were alone and needed help?”
In its early years, Lifeline Systems was sold primarily through hospitals and other healthcare facilities as a community service. As the company grew and technology advanced, it began selling its services directly to individuals and healthcare professionals. Innovation continued to be a cornerstone of its mission to deliver first-in-class solutions to its subscribers.
Personal Response and Support Services
Our Canadian-based, company-owned Response Centre, in Toronto, are available 24 hours a day, seven days a week.
All calls are answered “live” by Lifeline Personal Response Associates, who are highly trained and re-certified annually to deliver prompt, professional and caring service to our customers. In fact, Lifeline’s Response Centre staff undergo 240 hours of training.
Healthcare system integration
Lifeline is the only medical alarm service that is integrated with the healthcare system across Canada. Over the last 50 years, Lifeline has reinvested approximately $15 million back into the healthcare system through more than 250 programs with hospitals and community agencies. Research has also shown that Lifeline achieves excellent real life, in-field healthcare cost savings by reducing hospital admissions by 26% and length of hospital stays by 23%.
